Refund policy

Return Policy
Effective Date: 01/01/2025

At Harmonie Hernandez, we are dedicated to providing high-quality, preservative-free hair care products. Due to the nature of our products, we have specific return guidelines to ensure the satisfaction of our customers while maintaining product integrity.

1. General Policy
1.1 All Sales Are Final:

Due to hygiene and safety reasons, all sales of our hairline products are final. We do not accept returns or exchanges on opened or used items.
1.2 Exceptions:
Returns or exchanges may be accepted for:
Products damaged during shipping.
Incorrect items sent.

2. Damaged or Defective Products
2.1 Reporting an Issue:
If your product arrives damaged or defective, please contact us within 7 days of receiving your order.
2.2 Required Information:
Provide the following when reporting an issue:
Order number
Photos of the damaged or defective product
A brief description of the issue
2.3 Resolution Options:
We may offer the following resolutions:
Replacement of the product
Store credit for the value of the product
Refund to the original payment method (if applicable)

3. Incorrect Items
3.1 Reporting an Incorrect Item:
If you receive the wrong product, contact us within 7 days of delivery.
3.2 Return of Incorrect Item:
The incorrect item must be returned in its original, unopened packaging. We will provide a prepaid return label for this purpose.
3.3 Resolution:
We will send the correct product or issue a refund for the purchase amount.

4. Non-Returnable Items
4.1 Items Not Eligible for Return:
Opened or used products
Products purchased from third-party sellers or unauthorized retailers
Gift cards

5. Process for Returns or Claims
5.1 Contact Us:
Email us at info@harmonie-hernandez.com with your order details and issue description.
Alternatively, you can reach us at (808)652-9160.
5.2 Return Shipping:
For approved returns due to incorrect items or defects:
We will provide a prepaid shipping label.
For non-defective items (if an exception is made):
Customers are responsible for return shipping costs.
5.3 Refunds:
Approved refunds will be issued to the original payment method within 7-10 business days after we receive and inspect the returned item.

6. Changes to This Policy
We reserve the right to modify this Return Policy at any time. Changes will be posted on this page, and the "Effective Date" will be updated.

7. Contact Us
If you have questions about this policy, please reach out to us:
Email: info@harmonie-hernandez.com
Phone: 808-652-9160
Address: PO BOX 286, Kalaheo, HI 96741